At House Of Fandom, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear and straightforward return policy in place to ensure your satisfaction.
If for any reason you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. We kindly ask that you follow the guidelines outlined below to facilitate a smooth return process:
1. Contact our customer support team: To initiate a return, please reach out to our dedicated customer support team within 7 days of receiving your order. You can contact us via email or phone, and our team will guide you through the return process.
2. Provide order details: When contacting our customer support team, please provide your order number and a brief explanation of why you would like to return the product. This information will help us process your request more efficiently.
3. Return the product in its original condition: To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Please ensure that all accessories, manuals, and promotional materials are included in the return package.
4. Arrange for return shipping: Once your return request is approved, our customer support team will provide you with detailed instructions on how to return the product. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part.
5. Receive your refund or exchange: Once we receive the returned product and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase, and exchanges will be subject to product availability.
Please note that certain products may be non-returnable due to hygiene reasons or other specific circumstances. These products will be clearly marked on our website, and the return policy will not apply to them.
At House Of Fandom, we value your satisfaction and want to ensure that you are happy with your purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and make your shopping experience as enjoyable as possible